FAQ

Registration

1. Why should I choose HoaGold?

HoaGold was founded in 2008,more than 5 years experience,we served over 160,000 satisfied customers.Cheap price,safe products,speed delivery,friendly service is what we provide.Our goal is to bring our unique service to global players.

2. Shall I register to buy on HoaGold?

All of your orders will be recorded in your account if you're registered,you can then track your order history, check your order status.

You will be rewarded as certain HGPoint each time you shop on HoaGold,And this is the only way to obtain HGPoint at this moment.

3. Shall I use a fake email when I register?

That is not recommended. When we have any update of your order, we will send emails to your registered email address, so you'd better register with your frequently used email in order to make your order being processed smoothly.

4. Shall I use a fake phone number when I register?

That is not recommended. For some special orders, we may call you to verify some information before processing your order. If we cannot reach your by phone to finish the verification, your order will not be processed.

VIP Membership

1,What is VIP member on HoaGold?

To encourage and thank our loyal customers,we developed the Vip system,once you meet certain conditions,you become our VIP member automaticly.You will get more discount when you become our VIP member.We have 5 levels of VIP membership.

2,How do i become VIP member?

First of all you need to register on HoaGold,once you are registered,each time you shop on HoaGold,you will be rewarded as certain HGPoint.When you reach enough HGPoint,your member grade will be upgraded to VIP.

3,What is the use of HGPoint?

For now it's designed to upgrade your member level.But new function is in develop currently,such as volume deductible,lottery during event.

4,What if the HGPoint isnot added up to my account.

HGPoint is designed to be added up automaticly after you send the payment to us.But if it doesn't,you can always contact us.

1. What payment methods do you accept?

At present, you can pay by Paypal, Credit Card, Debit Card Moneybookers(Skrill) and Western Union.

2. How can I pay with my Credit Card or Debit Card?

Once you are redirected to the paypal page, you will see an option as" Pay with an independent Credit Card", you can choose that option and you will be able to pay with your Credit Card or Debit Card. If your card is refused, you can contact paypal support and they will check the reason for you, as we know, some cards are not accepted by paypal.

3. The currency of my Credit Card is not in USD, can I still pay?

Sure! Your Credit Card payment will be made through Paypal, your Credit Card Company or your bank will determine the currency exchange rate which will be applied to your payment.

4. How do I pay via Western Union?

Please Click Here to check the details of how to pay via Western Union.

http://www.westernunion.com

5. What is a pending echeck?

Why do I have to wait for it to be cleared? A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks usually take 3-5 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to HoaGold's account and then your order will be processed immediately thereafter.

6. What should I do if I want to get a refund?

You can email us your refund request by using your registered email with your order ID and refund reason, or contact our LiveChat System. Then our operators will help you handle it.

7. How long it takes until I get my refund?

If you pay by paypal, the money will be shown up in your paypal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3 to 30 business days for the money to be shown up in your card.

8. Is it secure to pay on HoaGold? Will my personal information be protected?

You never need to worry about the security to pay on HoaGold, and your personal information will be very safely protected. HoaGold.com has been verified by VeriSign and McAfee. HoaGold has taken security measures to protect our customers' payment information and any other personal information. We assure all the information you submit will never be disclosed to any third parties.

Orders and Delivery

1.How long it usually takes to get my order processed?

An order usually can be processed in 5-10 minutes. For some special orders, we may need further call verification. So please make your phone available within 30 minutes after you place an order in case the call verification is needed. If you have any questions about the order verification, you can contact our Livechat Service.

2. Why do you need to call me sometimes before processing my order?

In order to confirm your order information is 100% correct, we need to make a confirmation call with you sometimes before the delivery.

3. How long it usually takes to get the delivery after I make the payment?

Most orders can be delivered in 15-45 minutes. For some special orders, it may require extra verification which might cause a delay. If we need extra information from you, we will contact you by phone or email, and you can also contact us if you have any questions regarding your order.

4. Sometimes I have confirmed the stock before placing my order, but later after I place my order, you guys say you are out of stock?

Due to large demand of the game currency on our site, our stock updates every minute. So the situation you mention could happen, but it rarely happens since we usually have enough stock.

5. How do you make the delivery if I buy the game currency on your site?

For the game currency, we usually deliver it to you by Mail System or face to face mode in game; you can contact our Livechat Service for more details about the delivery.

If you have any other question which is not listed above, you can contact our 24/7 LiveChat Service or email us, we will give you an answer as soon as we can. Thank you!