Working hours during Chinese New Year 2017-01-23 Happy new year, The new year holiday will be started from 26th Jan to 3rd Feb,our entire service will be down during that time. During 22th to 25th(5pm to 9pm GMT+8),we will have no operators for delivery service.... Site maintenance 6 PM 10th- 8 AM 11th June GMT +8 （Done ) 2016-04-10 Delivery will be paused for 14 Hrs,Live chat wont be reachable! Sorry for any inconvenience caused! Best regards HoaGold Team Working time arrangement during Chinese New year 2016-02-07 Hello, During 7th Feb - 12th Feb,most employees in company will have a holiday to celebrate the most important festival for chinese,we donot have enough operators to work 24/7.So the working time changes to From 8 am to... Site maintenance,delivery will be delayed.(Done) 2016-02-05 Like topic says,we will have a site maintenance during 8 PM-8 AM Feb 5.All orders placed during that time will be delayed! Sorry for any inconvenience caused! Best regards Hoagold Team New Mounts added in Trove 2015-11-01 We added some new mounts which can be obtained from Trove of Woner,but delivery for these mounts may take 1-3 days,as 3 of them are really rare and hard to get,so before you place the order,contact us to... For those who didn't get the delivery during the maintenance! 2015-10-19 Please use the live chat to contact us,and provide us with the invoice number,character name,or Paypal Email! Best regards! HoaGold Team